Terms & Conditions

Exchanges and Returns
Your satisfaction is what motivates us to produce handmade shoes, with maximum quality and attention to detail. If you are not 100% satisfied with your purchase, simply follow the guidelines below:

> Contact us via email or WhatsApp informing the reason for the exchange or return and your order number;

> After receiving the e-mail, one of our agents will contact you and provide all the necessary support to better serve you;

> You must send the product at a Post Office agency, using the Post Authorization that will be sent by our SAC.

Rules for requesting your exchange or return

> Only the 1st exchange is free. For the rest, shipping is at the expense of the customer.

> The returned product must be in its original packaging, together with all accessories and invoice, in addition to not having any sign of use.

> In case of return due to withdrawal, shipping is at the expense of the customer (except in cases of factory defect or error in the order).

If the rules are not complied with, we reserve the right not to make the exchange and return the product to the customer in the same conditions received.

What is the deadline and reasons accepted for the exchange or return?
The period of 7 consecutive days, counting from the date of receipt of the product, must be considered in cases of exchange:

By Size;
Due to delivery failure;
By Disagreement with the Order;
Due to withdrawal or dissatisfaction.
The period of 90 consecutive days, counting from the date of receipt of the product, must be considered in cases of exchange due to a manufacturing defect (when the product is received by our Exchanges team, a quality analysis will be carried out, which can take up to 15 working days).

In case of return, what are the deadlines for refunding the amount?
Once an exchange or return is authorized by our Exchanges team, the refund period will be defined according to the payment method chosen at the time of purchase.

Credit Card: The credit card chargeback will be displayed on up to two invoices after the return is completed, depending on the card expiration date. Bank slip: the refund will be made to the order holder's current account within 15 (fifteen) business days after the return is completed.